Refund & Return Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

MITIO – We Grow With You

We want you to love your experience with MITIO. We work with carefully selected suppliers to deliver quality products — but in rare cases when things don’t go as planned, we’ve got you covered.

1. Eligibility for Return

You may request a return within 14 days of receiving your item if:

The item is damaged, defective, or significantly different from its description.
You notify us with clear photos/videos and a detailed explanation.
The item is unused, in original condition and packaging.

⚠️ Note: Because we work with global suppliers, returns are only accepted under the above conditions. We do not accept returns for “change of mind.”

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

Personal care items
Customized or personalized products (e.g., toys with names)
Digital or downloadable goods
Clearance or final-sale items

3. Refund Conditions

Once your return is approved, you’ll receive a full refund for the item’s cost.
Refunds will be processed within 7 business days to your original payment method.
Shipping fees (both original and return) are non-refundable, unless the return is due to our error.

4. International Returns

As we ship worldwide from multiple warehouses, we do not offer prepaid return labels.
Customers are responsible for return shipping costs.
We recommend tracked shipping to ensure safe return delivery.

️ 5. Faulty or Incorrect Products

If you receive a faulty, damaged, or wrong item, contact us within 48 hours of delivery. We’ll:

Offer a replacement or full refund
Cover all return costs (if applicable)
Do our best to make it right, quickly

6. Proof & Process

To request a return or refund, please:

Email us at [YourSupportEmail@mitio.com]
Include your order number, photos/videos of the item, and the reason for return
Wait for our approval before sending the item back

7. Optional: Store Credit

In some cases, instead of a refund, we may offer a store credit or discount code — especially if return shipping is impractical or costly. This option is faster and avoids delays.

8. Policy Exceptions

We reserve the right to deny a refund or return if the request does not meet our policy.
In rare cases, if local customs fees apply for returned goods, they must be paid by the customer.

We’re here to help!
We understand shopping online can be tricky — that’s why our goal is to be fair, fast, and friendly.
If you have any doubts, don’t hesitate to contact us before placing an order. We’ll gladly assist you.

MITIO — Growing smarter, together